Returns & refunds

All sales are final

We do not take returns or exchanges because you changed your mind. What we sell are limited items that we source in Korea after you order, and once a sealed product has left our hands we cannot check its condition if it comes back.

Damaged, wrong or not as described

If your order arrives damaged, is the wrong item, or is not what the listing described, that is our responsibility.

• Contact us within 7 days of delivery with your order number and photos of the outside of the shipping box, the item, and the problem area.
• Once we confirm the problem, we refund you or send a replacement.
• If we need the item back, we pay the return shipping.
• If sending it back would cost more than the item is worth, we may resolve it without asking you to return it.

To reach us, send a message from your account. You can also email support@thekdrop.shop.

Cancelling an order

You can cancel for a full refund until we have purchased your item in Korea. After we have purchased it, the order cannot be cancelled.

Pre-orders

Pre-orders are charged when you place the order. If we cannot secure the item at release, we refund you in full automatically. If you want to cancel, the rule above applies: a full refund until we have purchased the item, and no cancellation after that.

Orders that come back to us

If an order is returned to us because of an address error, a refused delivery or a package that was not collected, we refund it minus the shipping cost in both directions. Please check your shipping address at checkout.

Opened sealed products

A sealed product cannot be returned once it has been opened. What comes out of a pack or box — which cards you pulled — is not a reason for a return or refund.

Single cards

• Unless the listing says otherwise, single cards are sent in close-to-unused condition. Faint print lines and slightly off-centre printing from manufacturing are not treated as defects.
• The photos show a representative image. You will receive another copy of the same card, not the exact card in the photos.
• We cannot provide photos of the actual card before it ships.
• Single cards have not been graded, authenticated or verified by a grading company (such as PSA) or by any other third party. The exception is a listing whose title states a grade from a grading company.

How refunds are paid

Refunds go back to your original payment method (PayPal) once we confirm them.